We are recruiting for a passionate and talented Stewardship Manager to transform the experiences of our supporters and capture the sense of a UK-wide movement for change.

This role would suit someone with great communications and organisational skills, who is bursting with energy and creativity, and unafraid to try new approaches.

In this role you will:

The Stewardship Manager will be a key strategic leader within Carers Trust's Income Generation and Engagement Directorate who will create, implement and manage a comprehensive stewardship programme that illustrates to supporters the impact of their giving and involvement.

The Stewardship Manager will be responsible for ensuring an exceptional donor experience, fostering long-term relationships and maximizing the retention and growth of income from individuals, trusts, and corporate donors. Working closely with all of our donor leads, they will develop an overall stewardship vision and oversee the planning and implementation of our supporter relations programmes for each audience.

Alongside our Database Manager, the Stewardship Manager will also ensure compliance with regulations, full documentation of communications and relationship milestones, and create a robust monitoring architecture for evaluating and reporting progress.

Our ideal candidate:

• Proven experience in donor stewardship, relationship management or customer experience in the charity or nonprofit sector
• Strong communication skills, with the ability to write and design engaging and persuasive content
• Excellent interpersonal skills, with the ability to build relationships at all levels
• Strategic thinking capacity, with experience designing and implementing stewardship plans
• Proficiency in using CRM systems for donor management and reporting
• Knowledge of fundraising principles and donor motivations
• Understanding of GDPR and its implications for donor communications
• High level organisational skills with strong attention to detail
• Empathy and a genuine commitment to the charity's mission
• A proactive approach to problem-solving, showcasing creative thinking
• Flexibility to attend occasional out of hours events and meetings

Download the attachments below to find our more about the role and working for Carers Trust. 

As an equal opportunities' employer, Carers Trust is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Carers Trust.

Find out more about Working for Carers Trust